Return and Refund Policy
At Pelawaha.lk (operated by Nearway Creations), we strive to provide a seamless digital advertising and profile hosting experience. As our services are digital in nature, our refund policy is structured accordingly.
1. Digital Services Nature
Payments made on Pelawaha.lk are for digital advertising space (Classified Ads) or Profile Hosting. Once a profile or classified advertisement has been successfully reviewed, approved, and published on our platform, the service is deemed strictly rendered and consumed.
2. Non-Refundable Situations
- No refunds will be issued once an advertisement or profile is live on the platform.
- No refunds will be provided if a user decides to delete or hide their profile/ad before the subscription period ends.
- No refunds will be given if an account is terminated or suspended due to a violation of our Terms and Conditions (e.g., uploading fake information or abusive behavior).
3. Refund Eligibility
Refunds may only be considered under the following rare circumstances:
- Duplicate Charges: If you were mistakenly billed multiple times for the same service due to a technical error.
- Service Non-Delivery: If a payment was successfully deducted from your account, but the system failed to activate your subscription or ad space within 48 hours, and you no longer wish to proceed.
Refund Process
Please note that if a refund is approved based on the conditions above, the refund will be given to the payment-initiated media itself. This means the refunded amount will be credited back to the original credit/debit card or bank account used for the transaction.
4. Requesting a Refund
If you believe you are eligible for a refund, please contact our support team within 7 days of the transaction at info@pelawaha.lk or call us at 074 2 23 23 42. Please include your payment receipt and profile details in your request.